Eko Electricity Distribution Company (EKEDC) has reiterated its call for collective action in safeguarding electricity infrastructure according to the acting chief executive officer of the company, Rekhiat Momoh.
She stated this during the Orile District Customer Engagement Forum, The acting CEO who represented Abdulkadir Abdulrahman, General Manager Revenue Cycle – Commercial, also echoed the company’s stance on collaboration.
The event brought together customers, community leaders, and EKEDC executives to address pressing service challenges, infrastructure concerns, and ethical conduct of field staff under the Orile district. Customers voiced issues ranging from meter delays and tariff adjustments to equipment failures and staff misconduct.
The acting ceo use the occasion to defend EKEDC’s meter portal which she described as user-friendly, with tech literacy gaps acknowledged.
She also disclosed that regulatory verification standard was cited as the reason behind meter activation delays, and advised Multi-tenanted buildings to pursue metering separation.
On Band A, it costs were explained in the context of government subsidy removal and guaranteed power supply, according to regulatory measures.
EKEDC management team further appealed to stakeholders with pledges for improvement, including faster billing reconciliation, field inspections, a better experience on metering web portal and stronger disciplinary action against erring staff.
She emphasized the commitment of the organization to service reliability, transparency, and energy conservation — urging community collaboration to strengthen local power safety and always ensure to report any suspected case of vandalism using the whistle-blower platform.
“Our service is essential and we are investing a lot to ensure quality service delivery. The protection and safety of EKEDC facilities is everyone’s responsibility,”
